Return Policy

Return Policy

ARCANE WONDERS RETURNS AND REFUNDS Arcane Wonders will accept a return for any item within 30 days of your receipt of the order. We can only accept returns on items which are in their original condition. Original condition means that the game has not been played and all parts must be in the same condition as when the item was received. We will also refund shipping costs if the return is a result of our error. To request authorization for a return, please send an e-mail to Customer Service using our contact form, or send to this email: customerservice@arcanewonders.com. Tell us what you'd like to return/exchange, the reason for the return, and include your first and last name and the original order number. You will be provided a Returned Merchandise Authorization number (RMA). You must have this return authorization number for your return to be processed. When we receive a return, we can issue you a refund of the purchase price via a credit card refund, or paypal refund, depending on how you originally paid for the item. When sending an item back, please include: the packing slip (or a legible copy); your return merchandise authorization number (RMA) Please use cushioned packing material in a sturdy carton so that the contents will be protected from damage. If possible, send it in the same original carton and packaging material. For your protection, please use FedEx, UPS or Insured Parcel Post, with tracking number, for your shipment. Send it to: Arcane Wonders, 4534 Glenshire Court, Sachse, Texas, 75048 USA. We will notify you via email of your refund once we have received and processed the returned item.